interTouch Insights: Technology’s Impact In Hospitality Industry

From the days of holidex, Fidelio v6 and Micros 2700 we have for the last 30 years been adding technology upon technology in hospitality. In my last classes with my students (online), one reoccurring question was always, “why is there not one solution that can do everything”. Once we discussed this more (language requirements, local fiscal reporting, support, etc…), the students got the complexity of using software and systems to run businesses. But moving forward, future managers are going to want their hospitality software to behave more like WhatsApp, Instagram or Snapchat. Download, install and work. No training or massive configuration to be done. 

So, where does this leave the hospitality industry? Do we keep on going with our “Lego” approach or do we need to say hold on, that’s enough? Let’s restart from scratch and what would that look like and how could we conceivably even do that.

This month’s Hospitality Net World Panel Technology question is: “CTRL + ALT + DEL! Do we need a massive reset?,” authored by Ian Millar in partnership with

Read the viewpoint from our Managing Director, EMEA, India, and the Caribbean & Latin America, Michael Vargosko, MBA, and those of his fellow panelists via the link here.


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