This week we had the opportunity to sit down with Mahmoud Elkholy, one of our Network Operations Centre Engineers based Egypt.
Could you tell us a little bit about your background?
“I joined interTouch in January this year so I am a newbie to the team! I graduated from the faculty of Electronic Engineering at Menoufia University and have completed many courses and certifications including CCNA , CEH, ECIH, CHFI,CMNA,ECMS1.”
What is the best part of working at interTouch?
“I am proud to be part of the launch team for the interTouch Arabic customer service centre and helpdesk, which was launched earlier this year. It’s great to be able to assist our customers across the Middle East and Africa in their own language and support them with every aspect of their journey with us.”
What makes interTouch such a great place to work?
“I felt instantly welcome at interTouch, and in the short time I have been with the company my colleagues have already become like family. We have an exceptional team and I feel privileged to be part of the company.”
What is your favourite technology (gadget)?
“There are so many new and exciting technologies coming into the market that it’s too hard to select just one! Technology is moving so fast which is why it is such a great sector to work in.”
What technology do you expect to see in hotels when you travel?
“I would really like to see more use and adoption of Internet of Things (IoT) technology in hotels. IoT provides a great opportunity for hotels to further enhance the guest experience through the use of sensors that can recognise voice and facial expressions and I am excited to see what the future holds.”
Once we can all travel again, what destinations are on your bucket list to visit?
“There are so many places I would love to visit, including Germany, Italy, Brazil, Australia and Dubai. I would also really like to have the opportunity to work in Saudi Arabia, I love the country very much.”
What three items would you take on a desert island?
“I would take a good friend, water and food!”
What is your favourite business mantra?
“If you can do something alone in one hour, you can make a whole new business with a team in the same hour. It’s important to work hard, and work together.”
Do you have a favourite quote?
“You can gain everything in this life, just trust in yourself.”
Tea or coffee?
“Tea, for sure.”
What is your favourite book?
“Rich Dad, Poor Dad.”
What is the most useful fact you know?
“That life is short.”