For the first post in our second tour of the ‘Follow the Sun’ series we sat down with Rachel Waymouth, our Sales Director for Oceania. Based in Melbourne, Rachel has been with interTouch for just over a year.
Could you tell us a little bit about your background and your role at interTouch?
“I joined interTouch in February last year and can’t believe how time as flown since I arrived. One of the most memorable moments so far have been the moves of both our Sydney and Melbourne offices. It was a big team effort, and everyone in the Oceania team pulled together to get this done, resulting in plenty of laughs and pizza lunches! It’s really rewarding to see our teams flourish in both new office environments.”
What is the best part about your job?
“Working in sales, the best part of my job is meeting with clients and supporting them with their technology projects. Being based in Australia, I get to visit some amazing hotels in beautiful locations across Oceania. The hospitality industry is such a great environment to work in. I also feel very privileged to have the opportunity to hire and mentor up and coming sales team members. Being able to nurture and see them evolve is very rewarding.”
What makes interTouch a great place to work?
“I would say both the culture and the diversity of our team. We’re a truly global and very diverse team and we all bounce off each other really well. We work hard and can have a great laugh too, this makes for a great internal work culture.”
What do you see as the biggest USP’s of interTouch in your region?
“We are on one of the very few companies in our industry that can provide hotels a solution for HSIA, IRE and Casting. This is beneficial to our hotel partners as they can work with a single partner for their guest-facing technology solutions. Our region is very willing to evolve, we are quite nimble, and pride ourselves on the service and support we provide to our customers. This year we plan to further extend our offering here in the region with some great new solutions.”
What are the key hospitality technology trends you’re witnessing in the region?
“Definitely casting, which has now become an expectation from guests. We have also noticed that our clients are looking to feature more promotional content on the entertainment compendium with the ability to update this regularly. In addition, reporting and analytics on our various solutions is also becoming increasingly more in demand.”
What’s your outlook for the hospitality industry in 2022 and beyond?
“The reopening of Australia’s international borders has created a lot of buzz within the industry, the recent addition of Western Australia and New Zealand is not too far behind. We are positive about the rebound of the sector and look forward to a busy year across Oceania. We are glad to have some new additions to our team this year as well, that have brought a wealth of industry experience and who are already bringing some great new ideas to the table.”
What advice would you give to a young professional looking to start a career in hospitality?
“Hospitality is a great, dynamic industry, which was a welcome change for me after having worked in selling technology predominately into a supply chain and logistics environment. Many of the people I have met have been in the hotel industry all their life and are naturally very hospitable. They wouldn’t want it any other way!”
Do you have a role model in business?
“Yes, I do. It’s Christine Holgate, who is CEO for several large organisations. She’s also a board member of my favourite football club and someone has been through immense adversity yet remained professional and astute throughout.”
What’s your favourite business quote or mantra?
“I have loads, just ask the team! I am pedantic about good communication: ‘Good communication equals less noise’. I am also big on getting back to basics and doing these well and often use the KISS principle, but with a tweak: ‘Keep it simple splendid.”
What are your key learnings from the Covid-19 pandemic?
“To adjust, adapt and to be patient (which is very hard for me!)”
Read more about our Oceania region here